After Hours Roadside Assistance

Need roadside assistance?

If you’re stuck on the road outside of Bayswater Vehicle Group’s normal operating hours, help is still available.

Many of the vehicle brands represented by Bayswater Vehicle Group include 24/7 roadside assistance as part of their new vehicle warranty or roadside assistance programme. Whether you have a flat battery, flat tyre, lost keys or a vehicle breakdown, your manufacturer’s roadside assistance team can help get you safely back on the road.

Below you’ll find the after-hours roadside assistance contact details for the vehicle brands available through Bayswater Vehicle Group.

If you are in immediate danger or there has been a serious accident, call 111 first.

Find My Roadside Assistance Book a Service

24/7 Roadside Assistance Contacts

Select your vehicle brand below to find the relevant roadside assistance contact details.

Roadside assistance availability, eligibility and services vary between manufacturers and vehicles. Please check your vehicle warranty and roadside assistance terms for full details.

Polestar

Polestar

Request Polestar Assistance

What should I do if my vehicle breaks down?

If your vehicle has broken down, try to move to a safe location away from traffic if it is safe to do so.

  • Turn on your hazard lights and make your vehicle visible.
  • Move yourself and your passengers to a safe place if possible.
  • Contact your manufacturer’s roadside assistance provider using the number above.
  • Have your vehicle registration, location and contact number ready.
  • Follow the instructions provided by the roadside assistance team.

If there has been an accident, someone is injured or you are in immediate danger, call 111.

What can roadside assistance help with?

Depending on your vehicle brand and roadside assistance coverage, support may include:

  • Vehicle breakdowns
  • Flat batteries
  • Flat tyres
  • Lost or locked-in keys
  • Running out of fuel
  • Running out of EV charge
  • Roadside mechanical assistance
  • Towing or vehicle recovery
  • Accident assistance

The services available and any associated costs depend on your vehicle’s manufacturer, warranty and roadside assistance terms.

Bayswater Vehicle Group – Here to Keep You Moving

From servicing and repairs to genuine parts and expert advice, Bayswater Vehicle Group is here to support you throughout your vehicle’s ownership.

With locations across Napier and Hastings and a wide range of leading vehicle brands, our qualified teams are here to help keep your vehicle safe, reliable and ready for the road.

Book a Service Contact Us

Service Locations

Frequently Asked Questions

Does Bayswater provide after-hours roadside assistance?

Bayswater Vehicle Group’s dealerships and service departments operate during their advertised business hours. Outside these hours, roadside assistance is generally provided through your vehicle manufacturer’s roadside assistance programme. Use the contact details above for your vehicle brand.

Is roadside assistance included with my vehicle?

Roadside assistance coverage varies between manufacturers and vehicles. It may be included as part of your new vehicle warranty, service plan or another ownership programme. Check your warranty and roadside assistance terms for your specific vehicle.

What if my vehicle is outside its warranty period?

You may still be able to access roadside assistance, depending on your manufacturer and any additional roadside assistance cover you have purchased. Charges may apply.

What information do I need when calling roadside assistance?

Have your vehicle registration number, your current location, a contact phone number and a description of the problem ready. This will help the roadside assistance provider arrange help as quickly as possible.

Can roadside assistance help with an EV that has run out of charge?

Some manufacturers provide specific EV roadside assistance for vehicles that have run out of charge. For example, BYD Roadside Assistance includes out-of-charge assistance. Other manufacturers may have different procedures, so contact your vehicle brand’s roadside assistance provider.

What if I’ve been involved in an accident?

If anyone is injured or you are in immediate danger, call 111. For non-emergency roadside or accident assistance, contact your vehicle manufacturer’s roadside assistance provider. Some manufacturers also provide accident coordination as part of their roadside assistance programme.